crikya's Complete Terms and Conditions

1. General Terms

These terms and conditions ("Terms") form a legal agreement between crikya ("Platform", "we", "us") and every individual who uses this platform ("User", "you"). By using crikya's website, mobile app or any related service, you are indicating your full agreement with these Terms.

These Terms apply together with the Privacy Policy, Responsible Gaming guidelines and the specific terms of any promotional offers from crikya. In the event of a conflict, the provisions of these Terms will take the highest priority.

crikya is committed to providing services in a fair, transparent and responsible manner. These terms and conditions have been established to ensure the protection of our users and to maintain a safe and fair gaming environment.

2. Eligibility and Registration

2.1 Age Requirement

The crikya platform is for individuals aged 21 and above only. It is strictly prohibited for minors to create an account or use the platform. We may request a government-issued identity document for age verification at any time.

2.2 Permitted Users

• You must provide accurate and truthful information at the time of registration.
• A maximum of one account is permitted per individual.
• Multiple accounts cannot be operated from the same device or IP address within a household.
• Providing false information during registration will result in the account being suspended or terminated.
• Registration as a corporate entity or organisation is not permitted.

2.3 KYC Verification

crikya follows a KYC (Know Your Customer) verification process to ensure secure service. If a certain threshold of deposits or withdrawals is exceeded, we may request a national identity card, passport or other government document. Transactions may be suspended if verification is not completed in time.

3. Account Management

3.1 Account Security

You are fully responsible for the security of your account. Keep your login credentials (username and password) confidential and never share them with any third party. If you notice any unauthorised use or suspicious activity, notify our support team immediately.

3.2 Updating Information

• It is your responsibility to keep your account information current and accurate at all times.
• If your email or phone number changes, update your profile immediately.
• Identity verification may be required to change payment information.

3.3 Account Closure or Suspension

crikya reserves the right to suspend or permanently close an account without notice in the following circumstances: fraudulent activity, violation of terms and conditions, operating multiple accounts, or failure to complete KYC verification. You may also request closure of your account at any time through support.

4. Deposits and Withdrawals

4.1 Deposit Terms

The minimum deposit amount at crikya is ৳300. Once a deposit is completed, funds are generally added to the account promptly. Deposited funds can only be withdrawn to the same account from which the deposit was made.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawals generally take 15 minutes to 2 hours to process.
• Withdrawals can only be made to verified payment methods.
• The withdrawal process may be delayed if KYC verification has not been completed.
• A new withdrawal request cannot be made while one is already being processed.

4.3 Accepted Payment Methods

crikya currently supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer. A minimum deposit of ৳300 and a minimum withdrawal of ৳1,000 apply across all payment methods.

4.4 Transaction Verification

crikya reserves the right to verify any transaction for security purposes. Suspicious or unusual transactions may be temporarily held. In such cases, the user may be required to provide additional information or documentation.

7. Prohibited Activities

The following activities are strictly prohibited on the crikya platform and violation of any of them will result in immediate account closure:

• Fraud and Cheating: Attempting to influence game outcomes by any means.
• Money Laundering: Using the platform to legitimise funds from illegal sources.
• Multiple Accounts: Creating accounts under multiple names or identities.
• Bots or Automation: Using automated software to play games or collect bonuses.
• Hacking: Attempting to compromise the security of the platform.
• Minor's Account: Operating an account on behalf of a person under 21 years of age.
• False Information: Using a false identity or documents during registration or verification.
• Bonus Abuse: Exploiting bonus benefits through artificial means.

8. Responsible Gaming

8.1 Our Commitment

crikya places the highest importance on responsible gaming. Gambling is entertainment, not a source of income — that is the mindset with which one should play. We encourage users to enjoy themselves within their limits.

8.2 Self-Exclusion and Limit Setting

• Users may set daily, weekly or monthly deposit limits.
• An account can be voluntarily suspended for a specified period.
• If a permanent self-exclusion request is made, it may not be possible to reactivate the account.
• For more information on responsible gaming, visit our Responsible Gaming page.

8.3 Protection of Minors

crikya strictly enforces the 21+ age requirement. Parents can use parental control software on their child's device to restrict access to gambling sites. If a minor's account is detected, it will be closed immediately and all deposited funds will be returned.

9. Privacy and Security

crikya uses SSL encryption and modern security technology to protect user data. We never sell your personal or financial information to third parties. To read our full privacy policy, visit the Privacy Policy page.

• User data will be used solely for the purpose of providing services and meeting legal obligations.
• Payment information is stored in encrypted form.
• If a suspicious login or transaction is detected, we will notify you.
• Even after an account is closed, data will be retained for a specified period as required by law.

10. Dispute Resolution

10.1 Submitting a Complaint

For any complaint or dispute, please first contact us through our 24/7 live chat support. Alternatively, send a detailed description to [email protected] by email. We make every effort to provide a prompt resolution.

10.2 Finality of Decisions

In any dispute regarding game results or bonus calculations, crikya's technical logs and records will be treated as conclusive evidence. In cases of fraud or violation of terms and conditions, crikya's decision is final.

11. Limitation of Liability

crikya bears no liability in the following circumstances:

• If gameplay is disrupted due to an internet connection issue.
• If loss occurs due to a fault in third-party software or a device.
• If account credentials are exposed due to the user's own negligence.
• If service is interrupted due to reasons beyond crikya's control (force majeure).
• If financial loss results from gaming — the user bears the risk themselves.

In any case, crikya's maximum liability is limited to the amount of the transaction in question.

12. Changes to Terms and Conditions

crikya reserves the right to change, add to, or amend these terms and conditions at any time. For significant changes, we will try to notify users via email or through the platform.

Continuing to use the platform after any changes means you accept the new terms and conditions. It is therefore recommended that you check this page regularly.

If you have any questions about these terms and conditions, please contact our support team. We are available in Bengali 24 hours a day, 7 days a week.