crikya's Privacy Policy

Introduction and Scope

crikya ("we", "us", or "the platform") is an online casino and betting service operated for users in Bangladesh. This privacy policy ("policy") explains what information we collect, how we process that information, and how we keep it secure when you visit our website crikya.cam, register, or use any of our services.

This policy applies to all services, sub-domains, and applications of crikya. By using our platform, you are agreeing to the terms of this policy. If you have any questions about this policy, please contact us at [email protected].

We promise that your personal information will never be sold to third parties and will only be used for the purposes stated in this policy.

What Information We Collect

crikya collects two types of information: information you provide to us and information collected automatically. Each category is described in detail below.

2.1 Information You Provide

When you create an account or use our services on crikya, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and phone number
• National ID or passport number (for identity verification)
• Current address and area code
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank account details)
• Transaction history and deposit records
• Any information you provide when contacting customer support

2.2 Automatically Collected Information

When you visit our platform, certain information is collected automatically:

• IP address and unique device identifiers
• Browser type, language, and operating system
• Pages you visit and the time spent on them
• Information collected through cookies and similar tracking technologies
• Log file data such as access times, referrer URLs, and error reports
• Gaming activity and betting history

2.3 Cookie Policy

crikya uses cookies and similar technologies to improve your experience. Cookies generally fall into three categories:

• Essential cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functional cookies: Help remember your preferences and provide a personalized experience.
• Analytics cookies: Used to understand how the platform is being used, which helps us improve our services.

You can disable cookies through your browser settings, however this may cause some features of the platform to not work properly.

Purpose of Information Use

We use the information we collect for specific and legitimate purposes. crikya will never use your information in unauthorized ways.

Information Sharing and Disclosure

crikya never sells, rents, or exchanges your personal information to third parties for commercial purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who perform specific functions on our behalf, such as payment processing, technology infrastructure, and fraud detection. These providers process your information only in accordance with our instructions and in a manner consistent with this policy.

4.2 Legal Obligations

We may be required to disclose necessary information in response to a court order, legal process, or valid request from a government authority. We will always endeavor to notify you before such disclosure takes place, where legally permitted.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will notify you by email and through a prominent notice on the platform before any such change takes place.

Data Retention and Security

crikya applies industry-standard security measures to ensure the safety of your information.

5.1 Technical Security

Our platform uses the following security measures:

• SSL Encryption: 256-bit SSL/TLS encryption is used for all data transfers.
• Secure Servers: Data is stored in high-security data centers.
• Regular Security Audits: Regular security audits are conducted to identify vulnerabilities.
• Access Controls: Only authorized staff can access your information on a need-to-know basis.
• Two-Factor Authentication: An additional layer of security for account access.

5.2 Data Retention Period

We retain your information while your account is active and for a set period afterward as required by law. Financial transaction records are retained for the long term in accordance with applicable law. If you request to close your account, we will delete information that falls outside of our legal obligations.

5.3 Data Breach Response

If a security breach affects your information, we will notify you by email as quickly as possible — but no later than 72 hours — and provide guidance on the necessary steps to take.

Your Rights and Choices

As a crikya user, you have specific rights over your own information. These rights are described in detail below:

6.1 Right to Access Information

You may request a copy of the information we hold about you at any time. We will provide this information within 30 days of your request. To make this request, send an email to [email protected].

6.2 Right to Correction

If your information is incorrect or incomplete, you can ask us to correct or update it. You can do this through your account settings or by contacting customer support.

6.3 Right to Deletion

In certain circumstances you may request the deletion of your personal information. Please note that due to legal obligations, we are required to retain some information for a set period.

6.4 Right to Restrict Processing

You can ask us to restrict the processing of your information, for example to stop marketing communications. In that case we will only process information for account management and legal obligations.

6.5 Right to Complain

If you believe we have violated this policy, please first contact us at [email protected]. We will take your complaint seriously and work toward a prompt resolution.

Protection of Minors

crikya is a platform intended only for users aged 21 or over. We do not knowingly collect information from minors.

Age verification measures are in place during the registration process. If we discover that a minor is using our platform or that we hold their information, we will immediately close that account and delete the associated information.

If you believe a minor is using crikya, please let us know at [email protected].

Policy Changes and Updates

crikya may update this privacy policy from time to time. We will update the "Last Updated" date at the top of the page to reflect any changes.

For significant changes, we will notify you by email or through a prominent notice on the platform. Continued use of the platform after changes are published will be taken as your acceptance of those changes.

We recommend that you review this policy periodically so that you are always up to date.

8.1 Relationship with Other Policies

This privacy policy should be read together with our Terms and Conditions and Responsible Gaming policy. Together, these documents form the complete legal framework for using crikya.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 — use the live chat option on the platform

Our privacy team will generally respond to your request within 2 business days. Complex requests may take up to 30 days.

Visit our FAQ page for more details, or visit our About Us page to learn more about us.